Shipping & Returns

At Crabby Mermaid®, every order is carefully prepared and packaged before it heads your way. Below you'll find information about shipping, delivery, and our return policy.

Shipping

Orders are typically processed and shipped within 1–3 business days, excluding weekends and holidays.

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package on its way to you.

Free shipping is available on U.S. orders of $50 or more.

Please make sure your shipping address is complete and correct before submitting your order. Crabby Mermaid is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided at checkout.

Returns & Exchanges

We hope you love your Crabby Mermaid purchase! As a small business, we carefully select and inspect our merchandise before it is packaged and shipped.

Because of the nature of our products and the costs associated with processing returns, all sales are final. We do not accept returns or exchanges for change of mind, personal preference, fit, or other non-defective merchandise.

Earrings and hats are final sale, including for hygiene reasons. Sale, clearance, and items specifically marked Final Sale are also final sale.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at contactcrabbymermaid@gmail.com within 7 days of delivery.

Please include your order number along with clear photos of the item and, when applicable, the packaging so we can review the issue.

We want you to receive your order in the condition it was intended, and we'll work with you to provide an appropriate resolution for an approved claim. Depending on the circumstances and product availability, this may include a replacement or refund.

Please do not return an item without contacting us first. Unauthorized returns will not be accepted.

If Crabby Mermaid requires an approved damaged, defective, or incorrect item to be returned, we will provide return instructions and cover the return shipping cost.

Questions?

If you have any questions about your order, shipping, or this policy, please contact us at contactcrabbymermaid@gmail.com. We're always happy to help.

Last Updated: September 22, 2026